Contact

Tell us what you need

Messages reach an engineer directly. There’s no call centre and no ticket queue to climb, so a short note with the detail in it gets you a useful answer quickly.

Before you write

What helps us answer properly

The domain or domains involved, if there are any.
Who you’re hosted with now, and roughly how many sites and mailboxes.
What you’re trying to achieve, or what has stopped working.
Any deadline you’re working to, such as a lease ending on existing hardware.

If you’re not sure of any of that, send what you have. Working it out is part of the job.

Prefer email? admin@fidecloud.net
Australian business hours, with monitoring outside them for existing customers.

First Name

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Last Name

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Email Address

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Phone Number

Optional: Enter your phone number for quicker responses.

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Subject

What is the main topic of your inquiry?

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Message

Please describe your inquiry or feedback in detail.

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Common reasons people write

Where to start

Moving hosts

Send your current host and what’s running. We’ll come back with what the migration involves and a price.

Web hosting →

Email going to spam

Give us the domain and we’ll look at the authentication records, whether or not the mailboxes are with us.

Email hosting →

A project to scope

Describe the infrastructure and the problem. If it isn’t work we should take on, we’ll tell you that too.

Infrastructure →

Existing customer with something broken? Say so in the subject line and it gets looked at first.